General terms of sale

General Terms of Sale

General Hotel Policies

Rates are all taxe included, except local tax. Price may change without pior notice. Check in : 3:00 pm, check out: 11:30 am- Child under 12 years old stay free in parents room. Pets are not accepted. Please advice your arrival time. Garantee Policy: to guarantee your reservation, and the consummed prestations during your stay, we require a credit card number. Accepted credit card : Eurocar, Mastercard, Visa. Credit Card Policy: Credit cards will be authorized at reservation for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges. Smoking Policy: the hotel is 100% smoke free. Smoking is permitted outside of the building. A €200 per day cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the hotel.

Hotel Cancellation Policy

Promotional rate: Full deposit is not refundable in case of cancellation or amendment.

Public rate: Any cancellation must be made by email or letter. Free cancellation 48 hours prior to your arrival (noon – local time).
In case of late cancellation, two room nights will be charged on your credit card.
In case of no-show, the full amount of booking will be charged.
Should you need to shorten your stay, inform within a written notice of 2 days in advance. If this is not the case, two room nights will be charged as late cancellation.

Spa Cancellation Policy

Your reservation must be cancelled 1 day before apointment time (local time) to avoid charges. In case of late cancellation, full amoind will be charged on your credit card. Same apply for no-show. Any delay will shorten the treatment duration.